Conflict Resolution using Mediation
- By Mastering any Conflicts, Be your own Mediator
Since the legislation of mediation in Hong Kong, there are increasing demands of corporate training in mediation skills. Actually mediation skills are very useful in daily life, work place, and relations, so that conflicts which are traditionally handled via civil proceedings can be settled via mediation peacefully and amicably. We do not need to be trained as professional mediators, we can be trained in mediation skills, which are selected communication skill sets, and mediation process, which is a proven efficient and effective way to approach conflicting situations. This half-day workshop provides answers to the following questions, through intensive exercises and role plays:
What is mediation, how is it related to modern life style?
How does mediation help settle conflicts which seem unavoidable in our daily life, workplace, and relations?
What skills are useful in resolving conflicts, disputes, even complaints, and how (employees working in Complaints Department/Customer Service attend similar workshop and have benefitted a lot)?
Which processes in mediation can be borrowed to manage conflicts, disputes, and even complaints around us?
How can mediation bring along harmony and peace to the apparently turmoil society, workplace, and even life?